Usually, if there is an issue with Windows drivers, keyboard and mouse may get affected. If restarting your PC normally does not resolve the issue, you will want to restart it in the Safe Mode. Solution 2: Restart and Boot Windows from Safe Mode You can restart the PC by pressing the Power button again. You can also press and hold the power button for a few seconds. Pressing the button will restart your computer. There is a small 'Reset' button on your CPU on the front somewhere close to the 'big' power button. You will not be able to use the normal Restart process. But, since neither keyboard nor mouse is working, you will need to hard restart the PC. The steps to restart the computer are pretty much the same across all versions of Windows. Rebooting is known is usually the first troubleshooting step every technician recommends before commencing with the more advanced methods. When you restart the Windows all the ports and drivers are refreshed and thus many peripherals like mouse and keyboard start working. Rebooting your computer usually takes care of this issue. Solution 3: Check the Keyboard and Mouse on Another Computer.Solution 2: Restart and Boot Windows from Safe Mode.
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